Posts By Shubham Sharma

Logistics

We live in a world that is changing as we speak, right before our eyes. Technological advancements are moving at an unprecedented speed, and with it is increasing the adoption of technological innovations across industries. Today, we've come at a standpoint where we can access anything and everything online.  The logistics industry presents a good case in point. Earlier, if…

AI Chatbot

As per a survey by Oracle in 2017, 80% of business respondents were already using or planned to use chatbots by 2020. The statistics seem to be accurate since it is estimated that by 2020, 85% of business interactions will be done through chatbots. Their popularity is very well justified. These interactive platforms that communicate in a human-like manner offer…

Logistics Industry

Logistics is usually referred to as a common industrial process but it is a set of process that includes a number of components such as people, inventory, equipment, and various types of materials. The components are then allocated and utilized for the common objective of industrial transportation. This seems similar to supply-chain management but both are different. Logistics is strictly…

As Artificial Intelligence grows smarter every day, various new technologies are being introduced into different industries. In the hospitality sector, for instance, there is a growing preference for chatbots. Chatbots are computer programs created to deal with customers, thereby decreasing the reliance on the hotel staff. From booking rooms to addressing grievances, translating, and pulling data to taking the load…

With the Industrial Revolution 4.0, we are experiencing a wave of Digital Transformation. This wave of technology seeks to deliver greater value to processes across problems and solutions that confer positive outcomes as regards Business Efficiency, Customer Experience, and/or Business Innovation. Various technologies, such as SMAC, deliver a functional view of the marketplace to various organizations, thus helping them glean…

Although the idea of the ‘chatbot’ has been with us since the 1960s, it is only now that we have brought this idea to life. Chatbots are programs that can simulate human interactions to communicate with humans by mimicking natural human languages. Thanks to the rapid progress in AI and Natural Language Processing (NLP), chatbots have revolutionized the way brands…

The Internet of Things (IoT) is a relatively new concept that’s impacting us in new ways every day. The term itself refers to the interconnectivity of our devices which are becoming smarter than ever before. Devices are able to collect information, receive information, and act on this information.  As you can imagine, the development of the IoT is a big…

Travel desk management

Companies are dedicating more resources to their travel needs. In developed economies such as the United States, the number of business trips in a calendar year has reached approximately 500 million. Such a scenario pushes the need for an effective travel management system that can systemize the whole process of travel management and offer a number of benefits. Here is…

citizen engagement platform

Citizen engagement or civic engagement is a process that is focussed on addressing public issues. This is about citizens or communities coming together for protecting social values or changing the existing challenging scenarios. Citizen engagement platform allows people to take actions for the betterment of the community and civic engagement is also a key component of a functioning democracy. Despite being…

Personalized banking or relationship banking is an aspect that focuses on effective customer engagement and Artificial Intelligence (AI) is a powerful tool that can help a business achieve results in this area. Due to its excellent customer engagement abilities, AI is being adopted by a majority of industries and the banking and finance industry is one with immense possibilities. There…

Automated Conversation Platform or chatbot is the key to immediate customer response that is crisp, to the point, and informative. These are efficient tools that are available 24/7 for both current and potential consumers. The global mobile-user data suggests that customers want almost everything on their phone and they prefer self-service. In such a scenario, the future of consumer-oriented industries…

Costs to Develop a workforce system

Workplace management solutions come with a wide range of pricing models. This is due to their sophistication and varying capabilities. However, no two workplace systems are the same and they differ on the basis of the industries and their niche requirements. Therefore, it is better to have a structured approach while searching for a competent model. Here is a codex…

Healthcare Appointment app

In the healthcare industry, many aspects are managed at a manual level including scheduling an appointment/seeing a doctor or completing paperwork. The processes are not user-friendly and they require a lot of time and effort on both sides. Additionally, a large amount of money and people’s well-being remains at stake as well. In this facet, technology has emerged as a…

Workforce Automation app

Workforce management is a set of processes that focus on improving and optimizing the productivity of employees in a business. This is a holistic approach that covers every operational area of business. From employee management to operations management, this includes every single operation on a day-to-day and hour-to-hour basis. Besides the customization, a few common features must be present in…

In the past few years, the focus of businesses has shifted from profit maximization to customer satisfaction, and rightly so. With the rise of social media platforms, modern-day consumers have gotten a voice, or rather, a concrete platform to voice their opinions. And surely, no business would want their customers to put out their negative experience with brands on social…

Customized Chatbot Solution

Digitization has opened a plethora of opportunities for businesses. It has allowed them to expand at a higher pace, and hence cater to a wider audience. While initially, businesses were focussing on developing mobile applications, the year 2019 is the year of automation and artificial intelligence. More than 80% of companies have planned or are already using a chatbot solution…

The pharma industry has started realizing the potential of collaborating with technology and is presently dominated by some the top spenders on pharmaceutical R&D from the U.S. This includes ace companies such as Pfizer, Merk, Bristol-Myers Squibb, Celgene corp etc., each of them investing billions of dollars every quarter. On similar lines, because of the availability of sophisticated technology and…

The luxury car manufacturer, BMW in the year 2017 faced a production stoppage due to Bosche’s inability to supply steering gears. This issue which lasted for about a week caused the German manufacturer to lose €400-€500m, aside from impacting the production of further models. This example clearly shows how a small inefficiency in the supply chain can have an overall…

We are living in a time-starved and tech-enabled economy. Thus, the need for retail businesses to be omnipresent is a necessity. While Brick & Mortar is present to get desired footfall, digital helps by being convenient and is easily accessible as another storefront. A complete dependency on either Brick & Mortar or e-commerce approach will result in a less-than-desirable situation…

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