As per a survey by Oracle in 2017, 80% of business respondents were already using or planned to use chatbots by 2020. The statistics seem to be accurate since it is estimated that by 2020, 85% of business interactions will be done through chatbots. Their popularity is very well justified. These interactive platforms that communicate in a human-like manner offer…
As Artificial Intelligence grows smarter every day, various new technologies are being introduced into different industries. In the hospitality sector, for instance, there is a growing preference for chatbots. Chatbots are computer programs created to deal with customers, thereby decreasing the reliance on the hotel staff. From booking rooms to addressing grievances, translating, and pulling data to taking the load…
We are all increasingly aware of the reality that robots play a major role in our lives now. Whether it is in physical form - as a helper during surgeries - or in software, as in a chatbot solution, we are all surrounded by a bevy of machines that influence our lives in very significant ways. That’s why it should…
Although the idea of the ‘chatbot’ has been with us since the 1960s, it is only now that we have brought this idea to life. Chatbots are programs that can simulate human interactions to communicate with humans by mimicking natural human languages. Thanks to the rapid progress in AI and Natural Language Processing (NLP), chatbots have revolutionized the way brands…
For long, the UAE has been deeply invested in emerging as one of the most advanced countries in the world, and now it has turned its focus on Artificial Intelligence (AI). This year, the UAE Cabinet adopted the National Artificial Intelligence Strategy 2031 with an aim to become a global leader in AI by 2031. The strategy plans to integrate…
In today’s world of instant gratification, people want quick solutions and healthcare is not an exception. They do not want to wait in long queues outside the clinic or hospital and they need a platform that keeps them updated on their issues 24/7. Therefore, AI and AI-enabled chatbot for healthcare is integrated into apps and websites and they are becoming…
Personalized banking or relationship banking is an aspect that focuses on effective customer engagement and Artificial Intelligence (AI) is a powerful tool that can help a business achieve results in this area. Due to its excellent customer engagement abilities, AI is being adopted by a majority of industries and the banking and finance industry is one with immense possibilities. There…
AI chatbots have gained their foothold in the modern digital space as a majority of industries use chatbot for enhanced, insightful, and efficient customer engagement. AI-based chatbots are available 24/7, they are intuitive and they do not make mistakes. Almost every internet user interacts with some type of chatbot every day. ‘Hi Siri!’, ‘Ok Google!’ and ‘Hey Alexa!’ are some…
Automated Conversation Platform or chatbot is the key to immediate customer response that is crisp, to the point, and informative. These are efficient tools that are available 24/7 for both current and potential consumers. The global mobile-user data suggests that customers want almost everything on their phone and they prefer self-service. In such a scenario, the future of consumer-oriented industries…
In the past few years, the focus of businesses has shifted from profit maximization to customer satisfaction, and rightly so. With the rise of social media platforms, modern-day consumers have gotten a voice, or rather, a concrete platform to voice their opinions. And surely, no business would want their customers to put out their negative experience with brands on social…
Undoubtedly, if a business wants to strive today, its focus cannot solely be on profit maximization but also on customer satisfaction. This is the mantra of the modern age business world. And by now, every active netizen must have encountered the new-age tools that have taken customer support to another level. We’re talking about Live Chats and Chatbots. While most…
The dawn of Data Science has made chatbots truly ubiquitous. Able to do tonnes of routine, and some not-so-routine tasks, they are being leveraged by big names in the industry including Spotify, Sephora, Mastercard, and more. In fact, there are nearly 3,00,000 active bots on Messenger making rounds today! The craze for chatbot is growing at an unprecedented pace. More…
If there’s something everyone is raving about today, it is Artificial Intelligence (AI) and Machine Learning (ML). Businesses and companies across all parallels of the industry are increasingly relying on the power of these two pioneering technologies and rightly so. Powered by AI and ML, enterprises are able to achieve such things today that were earlier considered to be the…
Over the past decade, voice assistants have progressively entered our lives. Names like Alexa, Siri, Google Assistant, and Cortana will surely ring a bell. But it was way before these names that the concept of a voice assistant was brought to light. As far as back in 1962, IBM launched the first-ever voice assistant, named Shoebox. If you hadn’t guessed…
Digitization has opened a plethora of opportunities for businesses. It has allowed them to expand at a higher pace, and hence cater to a wider audience. While initially, businesses were focussing on developing mobile applications, the year 2019 is the year of automation and artificial intelligence. More than 80% of companies have planned or are already using a chatbot solution…
Today’s retailers are facing a constant challenge in competing with consumer price sensitivity and digital competitors. Providing a world-class experience to the in-store customers has become the only way to differentiate themselves from competitors and new digital entrants. Chatbots for retailers are increasing customer satisfaction levels as they are easy to interact with and become extremely helpful to increase sales and…
Leaders and service providers from the modern hospitality industry across the world are competing with each other to exceed customer experience and provide their guests with a personalized and memorable stay. A compelling technology that has enabled the realization of this goal is artificial intelligence. The application of AI, in the form of chatbots, has gained much popularity in hospitality…
We’d love to hear from you!
Copyright 2019 - @Affle Enterprise. All Rights Reserved.
