Citizen engagement or civic engagement is a process that is focussed on addressing public issues. This is about citizens or communities coming together for protecting social values or changing the existing challenging scenarios. Citizen engagement platform allows people to take action for the betterment of the community and civic engagement is also a key component of a functioning democracy. Despite being…
Automated Conversation Platform or chatbot is the key to immediate customer response that is crisp, to the point, and informative. These are efficient tools that are available 24/7 for both current and potential consumers. Every industry can enhance and boost their customer engagement through a chatbot. As per Statista, AI-driven engagement is forecasted to be the fastest-growing customer experience technology…
Today’s retailers are facing a constant challenge in competing with consumer price sensitivity and digital competitors. Providing a world-class experience to the in-store customers has become the only way to differentiate themselves from competitors and new digital entrants. Chatbots for retailers are increasing customer satisfaction levels as they are easy to interact with and become extremely helpful to increase sales and…
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