Future of Travel & Tourism Apps: What to Expect?

June 19, 2019

0comments

The travel industry is highly dynamic and it has witnessed many changes in the distribution landscape in the recent past. The credit goes to technological innovations and a number of positive disruptions, and changes that will play an important role in future transformation.

Here is a detailed explanation of tourism & travel app development technologies that are shaping the future travel industry.

1. Cloud Computing

This is shared computing services and resources on personal devices for handling processes and applications. The travel industry is leading in the adoption of cloud computing due to its scalability, mobility, and security.

Being a seasonal industry, it requires flexibility in services and standard local servers cannot handle high demands in specific seasons. These can increase the storage capacity of travel servers and help in better management of processes.

2. Machine Learning and QTrace

Travel is becoming simpler and more enjoyable with the implementation of machine learning. Machine learning creates a roadmap for implementing AI in everyday processes such as customer handling, travel assistance, disruption management, etc.

On the other hand, QTrace can handle the tech part by resolving complex network and subscriber issues, rapid issue recognition, and recording voice call for legal interception and quality checks.

3. Robotics, Voice Search and AI

The travel industry has already adopted AI, voice search, and robotics that have automated processes and minimized the need for human intervention in many departments of travel & tourism apps development such as front desk assistance, issue-resolving, customer support, and services management. Many industry leaders have already implemented such technologies in their chain whereas new players are also slowly incorporating the technology for reducing manpower costs.

These 3 technologies have completely changed the industry. Modern apps and software readily use technologies such as QTrace and AI, and they do not require local servers as these work through cloud computing.

Here is a look at the aspects that maximize the outcome from the implementation of these technologies

• Travel Satisfaction and Safety

Travel companies store payment details and customer data for personalizing the experience and delivering complete satisfaction. In such a situation, cloud computing can deliver easy and scalable storage solutions that are secure. On the other hand, other technologies such as AI and robotics can be used for tracking and information assistance and the safety and comfort of the users

• Geographic Distribution of Services

Smart technology such as AI can sort products and services as per the demographics data and cater to the customers accordingly. The data is usually gathered through various AI terminals in the hotels and chatbot communication on the website and app. Businesses can use the data for offering the services according to the demographics and personal preferences of their consumers.

• Increasing demand for Experiential Travel and Luxury Travel

AI has taken up repetitive, rudimentary tasks in the travel industry. AI chatbot can communicate with customers in their preferred language and resolve both basic and complicated travel queries. It can be from customizing the appearance/theme of their suite to automating their food preferences according to their past orders/travel details.

AI can collect such data about loyal customers and try and cater to them as per their affordability and personal habit. This approach cab is highly beneficial for the travel businesses that offer experiential and luxury travel as they can precisely identify the demands and wishes of their customers.

Not that the AI apps will replace human intervention but it can locate a type of fried chicken restaurant in Kentucky and it can also access the medical records of a customer to see whether a specific place/weather is going to be alright for a client or not. Nonetheless, travel is unpredictable and AI cannot resolve real-world issues but it can gather and use the information to assist travelers in different situations.

We are Affle Enterprise grasp your business idea & ideate a personalized user experience to solve complex business problems. Connect with our team at enterprise@affle.com for a quick mobile app development consultation.