Our Technology Insights

Undoubtedly, if a business wants to strive today, its focus cannot solely be on profit maximization but also on customer satisfaction. This is the mantra of the modern age business world. And by now, every active netizen must have encountered the new-age tools that have taken customer support to another level with the help of […]

The dawn of Data Science has made chatbots truly ubiquitous. Able to do tonnes of routine, and some not-so-routine tasks, they are being leveraged by big names in the industry including Spotify, Sephora, Mastercard, and more. In fact, there are nearly 3,00,000 active bots on Messenger making rounds today! There are enterprises that are replacing […]

If there’s something everyone is raving about today, it is Artificial Intelligence (AI) and Machine Learning (ML). Businesses and companies across all parallels of the industry are increasingly relying on the power of these two pioneering technologies and rightly so. Powered by AI and ML, enterprises are able to achieve such things today that were […]

Over the past decade, voice assistants have progressively entered our lives. Names like Alexa, Siri, Google Assistant, and Cortana will surely ring a bell. But it was way before these names that the concept of a voice assistant was brought to light. As far as back in 1962, IBM launched the first-ever voice assistant, named […]

Digitization has opened a plethora of opportunities for businesses. It has allowed them to expand at a higher pace, and hence cater to a wider audience. While initially, businesses were focussing on developing mobile applications, the year 2019 is the year of automation and artificial intelligence. More than 80% of companies have planned or are […]

According to a report published by the World Travel and Tourism Council, by the year 2028, the tourism sector is expected to grow by $12.4 billion at an annual growth rate of 3.8% p.a. As the industry continues to expand, it has started embracing digitization which in turn has made the complete process of B2B […]

Digitization over the years has turned into an overused buzzword and has created much noise across many industries. While this concept of ‘going online’ is benefiting many industries in multiple ways, it has helped the early adopters of the insurance sector formulate new business models that can better deliver on customer expectations. However, digitization still […]

The pharma industry has started realizing the potential of collaborating with technology and is presently dominated by some of the top spenders on pharmaceutical R&D from the U.S. This includes ace companies such as Pfizer, Merk, Bristol-Myers Squibb, Celgene corp, etc., each of them investing billions of dollars every quarter. On similar lines, because of […]

The luxury car manufacturer, BMW in the year 2017 faced a production stoppage due to Bosche’s inability to supply steering gears. This issue which lasted for about a week caused the German manufacturer to lose €400-€500m, aside from impacting the production of further models. Mobility solutions can help skyrocket supply chain companies This example clearly […]

Today’s retailers are facing a constant challenge in competing with consumer price sensitivity and digital competitors. Providing a world-class experience to the in-store customers has become the only way to differentiate themselves from competitors and new digital entrants. Chatbots for retailers are increasing customer satisfaction levels as they are easy to interact with and become extremely […]

The history of wearable technology dates back to the year 2002, where it gained popularity with the introduction of Bluetooth headsets. Then came the futuristic wearable technology devices like Fitbit, Nike+ and Google Glass from 2006 to 2013. Finally, the media crowned 2014 as the “Year of Wearable Technology” and in 2015 the very first […]

Leaders and service providers from the modern hospitality industry across the world are competing with each other to exceed customer experience and provide their guests with a personalized and memorable stay. A compelling technology that has enabled the realization of this goal is artificial intelligence. The application of AI, in the form of chatbots, has […]