Although the idea of the ‘chatbot’ has been with us since the 1960s, it is only now that we have brought this idea to life. Chatbots are programs that can simulate human interactions to communicate with humans by mimicking natural human languages. Thanks to the rapid progress in AI and Natural Language Processing (NLP), chatbots have revolutionized the way brands…
AI chatbots have gained their foothold in the modern digital space as a majority of industries use a chatbot for enhanced, insightful, and efficient customer engagement. AI-based chatbots are available 24/7, they are intuitive and they do not make mistakes. Due to digital transformation, the use of chatbots in supply management is rising. Almost every internet user interacts with some…
Undoubtedly, if a business wants to strive today, its focus cannot solely be on profit maximization but also on customer satisfaction. This is the mantra of the modern age business world. And by now, every active netizen must have encountered the new-age tools that have taken customer support to another level with the help of chatbot for a customer survey.…
Digitization has opened a plethora of opportunities for businesses. It has allowed them to expand at a higher pace, and hence cater to a wider audience. While initially, businesses were focussing on developing mobile applications, the year 2019 is the year of automation and artificial intelligence. More than 80% of companies have planned or are already using a chatbot solution…
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