Tag Archives Customer Experience

Today’s retailers are facing a constant challenge in competing with consumer price sensitivity and digital competitors. Providing a world-class experience to the in-store customers has become the only way to differentiate themselves from competitors and new digital entrants. Chatbots for retailers are increasing customer satisfaction levels as they are easy to interact with and become extremely helpful to increase sales and…

Leaders and service providers from the modern hospitality industry across the world are competing with each other to exceed customer experience and provide their guests with a personalized and memorable stay. A compelling technology that has enabled the realization of this goal is artificial intelligence. The application of AI, in the form of chatbots, has gained much popularity in hospitality…

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